Privacy policy

Effective Date: June 29, 2026


This Privacy Policy describes how PetStyll.com (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petstyll.com (the "Site"). We are committed to protecting your privacy and ensuring a secure and transparent online experience.


1. Information We Collect

To provide you with our services and enhance your experience, we collect various types of information:


1.1 Personal Information You Provide Directly

When you interact with our Site, such as making a purchase, creating an account, or contacting customer service, you may provide us with personal information, including:

  • Contact Information: Your name, email address, shipping address, and phone number.

  • Payment Information: Details necessary to process your transactions, such as credit card numbers, billing address, and other payment-related data. This information is processed securely by our payment partners.

  • Account Information: If you create an account, we collect your username, password, and any preferences you set.

  • Communications: Records of your communications with us, including emails and customer service inquiries.


1.2 Information Collected Automatically

When you visit and browse our Site, we automatically collect certain information about your device and browsing activity:

  • Device Information: Your IP address, web browser type, operating system, device identifiers, and screen resolution.

  • Usage Data: Information about how you interact with our Site, including the pages you view, products you browse, referring websites or search terms, and the dates and times of your visits.

  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect this information. These technologies help us remember your preferences, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.


2. How We Use Your Information

We use the information we collect for various business purposes, including:


  • Order Fulfillment: To process your transactions, manage your orders, arrange for shipping, and provide you with order confirmations and invoices.

  • Customer Service: To respond to your inquiries, provide support, and resolve any issues you may encounter.

  • Account Management: To manage your account, provide access to your order history, and personalize your shopping experience.

  • Marketing and Promotions: To send you promotional communications, special offers, and updates about our products and services, in accordance with your marketing preferences. You can opt-out of these communications at any time.

  • Site Improvement and Analytics: To analyze trends, monitor the effectiveness of our marketing campaigns, and improve the functionality and user experience of our Site.

  • Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activities, and to protect the security and integrity of our Site and services.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.


3. Sharing Your Personal Information

We may share your personal information with third parties in the following circumstances:


  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing, and customer support. These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.


4. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information:


4.1 Access and Correction

You have the right to access and update your personal information. If you have an account with us, you can typically do this through your account settings. For other requests, please contact us.


4.2 Deletion

You may request the deletion of your personal information, subject to certain legal exceptions.


4.3 Opt-Out of Marketing Communications

You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.


4.4 Do Not Track

Some web browsers offer a "Do Not Track" (DNT) signal. Please note that we do not currently respond to DNT signals.


4.5 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale or sharing of personal information. To exercise these rights, please contact us at support@petstyll.com.


5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.


6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or anonymize it.


7. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.


8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will post the updated policy on our Site and indicate the "Effective Date" at the top. Your continued use of the Site after any changes signifies your acceptance of the revised Privacy Policy.


9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by email at support@petstyll.com.